STAFFING AND TRAINING

OUR PHILOSOPHY

Carefully planned and thoughtfully budgeted hotel staffing is a major component of achieving superior operating profits. Monument Hospitality, Inc. provides intensive training to ensure high levels of productivity and guest satisfaction in all phases of operations. We develop comprehensive procedures for each supervisor, and employees are required to participate in individualized, departmental training programs offered on a regular, and as needed basis.

OUR PROCEDURES

  • Maintain a continuous search for qualified and talented staff

  • Manage staff hours to limit payroll costs while securing superior guest service

  • Minimize staff disruption with cross-training, minimizing staff attrition and prompt replacement of departing staff

  • Employee handbook design and specific tailoring to meet owner objectives

  • Intensive staff training utilizing continuous training and mentor programs

  • Intensive staff training in the areas of

          1.Guest service
          2.Safety
          3.Cross-training